Shipping policy
Shipping Policy
Eden of Clothes · edenofclothes.com · Last updated: May 2025
Order processing time
All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been fulfilled, you will receive an email with your tracking number.
Shipping methods & estimated delivery
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| Poland 🇵🇱 | InPost / DPD | 2–4 business days | Free |
| European Union 🇪🇺 | Registered airmail | 7–14 business days | Free |
| United Kingdom 🇬🇧 | Registered airmail | 7–14 business days | Free |
| USA & Canada 🇺🇸🇨🇦 | Registered airmail | 10–20 business days | Free |
| Rest of the world 🌍 | Registered airmail | 14–30 business days | From $9.99 |
Delivery times are estimates and do not include processing time. Actual delivery may vary due to customs clearance, carrier delays, or peak periods.
Order tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your parcel directly on the carrier's website or via 17track.net.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Customs, duties & taxes
Eden of Clothes ships worldwide. For international orders, your package may be subject to import duties, customs fees, and local taxes imposed by the destination country.
These charges are the sole responsibility of the customer. Eden of Clothes has no control over these fees and cannot predict their amount. We recommend checking with your local customs office before placing an order.
We declare the correct value on all customs forms and do not mark orders as gifts.
Lost, stolen or damaged packages
If your package is lost in transit or arrives damaged, please contact us at support@edenofclothes.com within 14 days of the estimated delivery date (for lost parcels) or within 48 hours of delivery (for damaged items).
Please include your order number and, in the case of damage, clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Eden of Clothes is not responsible for packages lost or stolen after confirmed delivery (marked as delivered by the carrier).
Incorrect address & returned packages
Please double-check your shipping address before placing an order. Eden of Clothes is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed parcels, we will contact you. Re-shipping will be at the customer's expense.
Contact us
Have questions about your shipment? We're here to help.
📧 support@edenofclothes.com
We aim to respond within 1–2 business days.